Due to the digital nature of our products and the immediate access provided to supplier information, all sales are final once access has been successfully delivered.
That said, we want every customer to feel confident in their purchase. Refunds will be considered only under the conditions outlined below.
Refund Eligibility
You may be eligible for a refund if:
- Access to the supplier information is not delivered within 24 hours of purchase, or
- The information provided is incomplete or inaccessible due to an error on our end, and our support team is unable to resolve the issue within 48 hours of your request.
How to Request a Refund
To request a refund, you must:
- Contact us within 24 hours of purchase through our Contact page
(accessible by tapping the two white lines/menu icon on the left side of your screen) - Provide your order number
- Clearly explain the issue and include any relevant proof (screenshots or a description)
Non-Refundable Situations
Refunds will not be issued for:
- Buyer’s remorse or change of mind
- Disagreement with supplier pricing, minimum order quantities (MOQs), production timelines, or shipping costs
- Expectations of exclusivity or guaranteed results
Replacement Option
If a listed supplier becomes inactive or unreachable, we will make a reasonable effort to provide a replacement supplier or alternative resource when available.
This does not automatically qualify for a refund.
By completing your purchase, you acknowledge and agree to this policy. We are committed to being fair, transparent, and supportive, and we will always work with you to resolve legitimate issues
DISCLAIMER: We are not affiliated with or endorsed by any of the brands or suppliers listed.
